Small-business websites are often full of useful information — product details, policies, FAQs — yet customers still struggle to find what they need. They send messages or open tickets asking questions you’ve already answered somewhere on your site.
AnswerRails™ fixes that for WordPress users. Our WordPress plug-in helps your website understand what people ask, match it with your existing content, and reply confidently — using only information you control. An attractive, modern chat interface on the front-end. Robust knowledge base and compliance controls in the back.
The problem for small businesses
If you run a small business, every support request costs time. A customer types “returning my order” while your page is titled “Refunds and Exchanges.” Another asks “warranty claim” but your content says “Product Guarantee.”
Humans see the match instantly — computers don’t. AnswerRails bridges that gap between how people talk and how your website is organised.
How AnswerRails works
It combines two layers of intelligence designed for WordPress:
Local understanding The plugin scans your pages and builds simple language variations — recognising plurals, prefixes, and synonyms. This means your site can suggest the right page or insert smart links, even without an AI service connected.
AI-powered chat (optional PRO feature) The PRO version connects to OpenAI’s models and a private “vector store” of your own documents. The assistant replies in natural language, grounding every answer in your verified business content — not random web data.
Accuracy, quality, and compliance built in
We know small businesses can’t afford AI going off-script, so AnswerRails includes safety and accountability by design:
Grounded in your content – Every response is validated against your pages or uploaded files. Any AI-generated links are checked and stripped if invalid.
Structured answers – Replies must meet a minimum quality score before display, ensuring clarity and consistency.
Full audit trail – Each interaction is logged so you can see what was asked, what was answered, and which sources were used.
Privacy-aware – Chats and logs stay in your WordPress database, with options for anonymised sessions and consent prompts and data retention policies to stay GDPR-compliant.
Free and PRO editions
When AnswerRails™ launches in January 2026, there will be:
🟢 Free Edition – Core smart-linking, AI chat, local knowledge search, and privacy-compliant logging.
🔵 PRO Edition – Vector-store knowledge, analytics dashboard, and advanced compliance controls for teams that want deeper automation.
Both are designed for small businesses that already use WordPress and want their websites to help customers instead of hiding answers.
Why this matters
✅ Reduce repetitive support requests
🔍 Link customers to verified content
🧾 Keep full visibility and control
🛡️ Stay compliant and privacy-safe
Whether you run a shop, service business, or local organisation, AnswerRails™ helps your WordPress site speak clearly, safely, and in your own voice.
You’ve already written the answers. AnswerRails™ makes sure people can find them — reliably, responsibly, and without extra overhead.
(AnswerRails™ is in closed beta. Check back soon for more details)
How can we help you today?
Celtic3d
This chat gives informal guidance only, it does not generate binding commitments. For a binding quote, please contact us directly at sales@celtic3d.com. By continuing, you consent to us logging the conversation for 180 days.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
