Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Celtic3d Ltd. registered in Scotland, registered no. SC544480.
29 Albyn Place,
If you need to contact us, please email us at firstname.lastname@example.org.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
Third Party Companies
Several products shown on our site are designed by Celtic3d but produced and shipped to you by third party companies and you are directed to the third party site to complete your order and make payment. In these cases your contract is with the third party company and you should refer to their terms and conditions before placing your order.
In cases where you place the order and complete payment on the Celtic3d site, your contract is with Celtic3d.
How to place order
We operate a shopping cart system that allows you to review the contents and make changes to quantities and other aspects prior to the placing of the order.
Delivery of physical products, arranged by third party companies, is covered by the contract between you and the third party company when you place an order with them.
Celtic3d provides non-physical digital products from our own site. In these cases, your contract is with Celtic3d. After payment, delivery is via a download link accessible from your account page on this site. We do not expire the download link and you will be able to logon to your account and re-download the item as many times as you need. In the event that we close access to existing download links, we will endeavor to provide at least one month notice.
Where Celtic3d offers physical goods for sale, we make the shipping arrangements and costs clear during the ordering process.
If you experience any difficulty obtaining the goods you have purchased, please let us know promptly.
Cancellation and returns
Please remember that where the order is placed with a third party company to produce physical goods and ship them to you, you should refer to their terms and conditions and cancellation policy.
For orders placed directly with Celtic3d:
This policy does not apply to the following goods, which are exempt from the right to cancel:
- Digital downloads.
Most of our products are made to order to parameters unique to you. We cannot offer a refund unless in exceptional circumstances, but if you are dissatisfied for any reason, please contact us promptly and we will make every effort to remedy the problem.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes to these terms
These terms were last changed on 9th September 2016. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.