How Do AI Citations Work? (And Two Ways a Sources Line Can Mislead)
A citation is a promise you can check. How AI citations work in plain English, two real ways our own Sources line misled — and the checks that keep it honest.
Category AnswerRails
Development blog about our WordPress plugin for trusted, AI backed, knowledge grounded customer service.
What Do AI “Guardrails” Actually Do? (A Story About Two Products That Never Existed)
Our own AI assistant invented two products that don’t exist — links and all. Here’s what “guardrails” actually means, and why an honest “I’d rather not guess” is sometimes the best answer your website can give.
What’s a Vector Store? (And Why Your Website’s Chatbot Needs One)
A plain-English guide to vector stores: how AI chat can search your business documents by meaning — and answer customers from your content, with sources.
Your Website’s AI Assistant Is Growing Up: AnswerRails Heads for Public Launch
When we first wrote about making your website answer back, AnswerRails was a promise in private beta: an AI assistant that answers customer questions from your content — and refuses to make things up. Since then it’s been running live,…
Making Your Website Answer Back — Safely and Reliably
(Beta testing – see latest status) Small-business websites are often full of useful information — product details, policies, FAQs — yet customers still struggle to find what they need. They send messages or open tickets asking questions you’ve already answered…