Development blog about our WordPress plugin for trusted, AI backed, knowledge grounded customer service.
Our own AI assistant invented two products that don’t exist — links and all. Here’s what “guardrails” actually means, and why an honest “I’d rather not guess” is sometimes the best answer your website can give.
A plain-English guide to vector stores: how AI chat can search your business documents by meaning — and answer customers from your content, with sources.
When we first wrote about making your website answer back, AnswerRails was a promise in private beta: an AI assistant that answers customer questions from your content — and refuses to make things up. Since then it’s been running live,…
(Beta testing – see latest status) Small-business websites are often full of useful information — product details, policies, FAQs — yet customers still struggle to find what they need. They send messages or open tickets asking questions you’ve already answered…